Computing Services
Helpdesk
General Information
The Helpdesk should be the first call for all computer related
issues. Questions about software, hardware, servers, computer
equipment moves, etc. should all be directed to the Helpdesk. If the
Helpdesk is not the appropriate place for your call, the technician
will direct you to the appropriate area.
Hours of Operation
The Helpdesk is available Monday through Friday, 8:00am to 5:00pm. In the Summer Quarter, hours shift to 7:30am to 4:30pm.
Location & Directions
The Helpdesk Operations Center is located in the Mason Hall Computing and Communications Services office suite.
FCOB Computing Services Dept.
320 Mason Hall
250 West Woodruff Ave.
Columbus, Ohio 43210-1144
Tel. 614 / 292 - 8976
Fax. 614 / 292 - 2346
E-mail: helpdesk@cob.osu.edu
Services Rendered
Below is a listing and description of the services that are provided by Computing and Communication Services. Requests that fall outside of these services will be evaluated on a case-by-case basis. Computing and Communication Services does not guarantee that any service other than those listed below can be provided.
- Moving college-owned computer equipment
- Setting up supported new/rolldown college owned computer equipment
- Resolving software and hardware problems over the phone or in person
- Software and Hardware installation on college owned equipment
- Printer setup
- Connecting college-owned equipment to the network
- Backup to classroom support in emergency situations